This policy explains how the customer can cancel an order with OCEANCAST TACKLE SDN. BHD. 202601028998 (1691093-W); plans change, and the steps below follow the order as it moves through our process.
How long does the customer have to cancel?
Full-refund window: an order cancelled within 24 hours of purchase is refunded in full.
After that: once 24 hours have passed, cancellation may not be possible if, by then, the order has been processed or shipped.
How does the customer request a cancellation?
Get in touch promptly: contact our customer service team immediately and quote the order number; it lets us find the order at once.
Eligibility check: we verify the order’s current status and confirm whether it can still be cancelled.
When does the refund arrive?
Where it goes: an approved cancellation is refunded to the original payment method.
How long it takes: allow 7–14 business days for the refund to be processed and to appear in the account.
For help with a cancellation, reach us through any of the channels below:
📧 Email: oceancasttackle@outlook.com
🏢 Address: 77-1-S06, JALAN WANGSA DELIMA 5, SEKSYEN 5, WANGSA MAJU, 53300 KUALA LUMPUR, WILAYAH PERSEKUTUAN KUALA LUMPUR
🌐 Website: https://oceancasttackle.com/contact-us/