This policy explains how OCEANCAST TACKLE SDN. BHD. 202601028998 (1691093-W) handles delivery, so that the customer knows, before ordering, where we can send a parcel, how long each stage should take and what can affect it.
Where do we deliver?
Our delivery reaches both parts of the country:
Peninsular Malaysia: every state is covered.
East Malaysia: we deliver to Sabah & Sarawak.
How long does it take to prepare an order?
Before a parcel can move, it has to be prepared and handed to a courier; that step takes a little time:
Processing: we prepare each order within 1–3 business days; weekends and public holidays are not counted.
Confirmation: once the order is dispatched, the customer receives an email with its tracking information, so the parcel can be followed from that point on.
Which delivery options are available?
Every order travels by standard delivery; we do not offer overnight or next-day delivery at present. The table shows the usual windows:
Why these are estimates: the windows depend on courier operations, and they can stretch during seasonal holidays or extreme weather.
What does shipping cost?
Nothing: shipping is free on every order, whatever its value and wherever in Malaysia it is going.
No extras: there are no hidden fees or additional shipping charges.
How can the customer follow a parcel?
Tracking: when our courier partner collects the order, the customer receives an email or SMS with a tracking number and a direct link; the link shows the parcel’s progress in real time.
For a question about a shipment, reach us through any of the channels below:
📧 Email: oceancasttackle@outlook.com
🏢 Address: 77-1-S06, JALAN WANGSA DELIMA 5, SEKSYEN 5, WANGSA MAJU, 53300 KUALA LUMPUR, WILAYAH PERSEKUTUAN KUALA LUMPUR
🌐 Website: https://oceancasttackle.com/contact-us/