This policy explains when OCEANCAST TACKLE SDN. BHD. 202601028998 (1691093-W) can accept a return or issue a refund; our aim is that the customer receives the right product in good condition, and the rules below exist so that a genuine problem can be verified quickly. Please read it before buying.
When is an item eligible for a return or refund?
As a rule, items are not exchangeable or refundable; the exceptions are the four situations below:
Wrong item: we sent something other than what was ordered.
Not as advertised: the item does not match the specifications, description, features or information on the website.
Damaged on arrival: the item was spoiled, damaged or defective when delivered.
Late delivery: delivery exceeded the timeline in our Shipping Policy.
What evidence does the customer need to provide?
We can only assess a problem we can see; for that reason, the customer must supply:
Unboxing video: one clear, uninterrupted recording that shows the unopened parcel, the shipping label, the packaging and the item.
First-use video: a clear recording of the item being used for the first time, where applicable.
Supporting documents: photographs, order details or anything else we request.
How and when should a request be made?
Where to send it: email our customer support team at oceancasttackle@outlook.com.
Deadline: the request must reach us within 24 hours of the item being received.
What we cannot accept: a request made after the 24-hour period, or one without the required evidence.
For anything about returns, refunds or exchanges, reach us through any of the channels below:
📧 Email: oceancasttackle@outlook.com
🏢 Address: 77-1-S06, JALAN WANGSA DELIMA 5, SEKSYEN 5, WANGSA MAJU, 53300 KUALA LUMPUR, WILAYAH PERSEKUTUAN KUALA LUMPUR
🌐 Website: https://oceancasttackle.com/contact-us/