This policy explains what personal information OCEANCAST TACKLE SDN. BHD. 202601028998 (1691093-W) collects when the customer visits and uses our website, why we need it, and how we protect it; privacy matters to us, and the customer should be able to see what happens to their data.
What information do we collect?
Depending on how the website is used, we may collect:
Personal details: name, email address, phone number, and shipping and billing addresses.
Payment details: credit or debit card details or other payment method information; these are processed securely by third-party payment gateways.
Order details: what was purchased, order history and preferences.
Website usage data: IP address, browser type, device information, pages visited and cookies.
Why do we use it?
Fulfilment: so that orders can be processed and fulfilled properly.
Communication: so that we can contact the customer about a purchase, a support enquiry or promotional updates.
Improvement: so that the website, our services and the overall customer experience keep getting better.
Security: so that fraud is prevented and the website and its users stay secure.
Compliance: so that we meet our legal and regulatory obligations.
Do we share it with anyone?
We do not sell or rent personal information; sharing is limited to the following:
Trusted third parties: partners who help us run the website, such as hosting providers, payment processors and shipping partners.
Legal authorities: law enforcement or regulators, where the law requires it.
Contractual protection: every partner is obliged by contract to protect the data to our standards.
How is the data kept secure?
Our measures: industry-standard protection, including SSL encryption, secure servers and regular monitoring.
The honest limit: we use every commercially acceptable means to protect personal information; even so, no way of sending data over the internet is 100% secure.
What are cookies used for?
Their purpose: cookies and similar technologies improve the user experience, track how the site performs and deliver personalised content.
The customer’s choice: cookies can be controlled or disabled in the browser settings; the trade-off is that some site functions may be affected.
What rights does the customer have?
Access & correction: the customer may ask to see or correct their personal information.
Deletion: the customer may ask for their data to be deleted, subject to legal or administrative requirements.
Opt-out: the customer may unsubscribe from marketing emails at any time.
To use any of these rights, reach us through the contact details on our website.